CUSTOMER SERVICE SITUATIONAL JUDGMENT TEST
The AM Customer Service Situational Judgment Test is our assessment suite used to evaluate an individual's potential functional fitment in the customer support domain. The candidate is assessed by asking for his/her response on various critical situations faced in his/her job. This response determines his/her performance and achievement in this profile. To remove the guesswork out of hiring, the test has been designed on a sound competency framework. Based on research conducted, we identified key on-job skill sets that correlate to high performance in the profile of Customer Support and the report presents a score in each of these competencies. While all these traits influence the likelihood of success, certain traits may be more critical than the others depending on the specific business context.