Select and Place Better Call Center Agents Using AI
Stay ahead of the competition with a fully automated, AI-powered hiring process designed to build better customer service teams.
Build your best-in-class support team
Automate for Efficiency
100% automation from top of funnel! Assess candidates anywhere anytime.
Reduce Agent Attrition
Our motivation and behavior inventories have helped build models to reduce attrition by over 30%.
AI-powered fully automated spoken language evaluation (SVAR) - establishes objective quality benchmarks
100s of Job Simulations
Job Simulations for call, chat, transcription, digital ads, moderation, accounting help evaluate the skills in use
Realistic Situational Testing
Situational Judgment Tests based on real-world situations, help evaluate on customer centricity, expectation management, attention-to-details, spoken and written English, and more
Sitel establishes a world-class customer support team using Aspiring Minds’ AI-powered predictive assessment technology
Pre-Hiring Tests for Call Center, Contact Center, BPO, and ITeS Roles
Customer Support Representative
Chat Support Agents
Data Entry Operator
Finance and Accounting Roles
Supervisors, Team Leads Managers
Realistic job simulations test for the actual job - ensuring you hire only high performers and improve retention.
Efficient recruiting with single test measuring all competencies such as customer centricity, problem solving, adherence to processes, CRM skills, and typing.
Design your custom job simulation or choose from pre-built chat, call, transcription, digital advertising, content moderation, data entry or finance simulations.
Spoken English Proficiency Test (SVAR)
The world's only AI-powered English speaking, writing, listening and comprehension evaluation.
Fully automated, truly anywhere, anytime - designed for helping you recruit for the right language skills.
Evaluate a candidate’s English proficiency on multiple parameters like pronunciation, fluency, active listening, vocabulary and grammar.
Highly reliable scores mimic human raters and are benchmarked to internationally accepted CEFR standard.
Customer Service Situational Judgment Tests
Evaluate ‘customer centricity’ and ‘customer expectation management’ that are critical drivers of high CSAT scores
Engaging, mobile ready, animated game like situations to measure multiple competencies
Highly reliable and accurate scoring methodology that uses unique ‘most-likely’ and ‘least-likely’ responses to grade candidate skills
Email Writing Test (WriteX)
Evaluate a candidate’s business email writing skills using state of art Artificial Intelligence (AI) and Natural Language Processing (NLP) technology
Get detailed scores on email content structure and quality, grammar and syntax, and email etiquettes
Cognitive Tests and Personality Tests
Test logical ability, analytical skills, critical reasoning, attention-to-detail, and information gathering and synthesis
Highly reliable, secure assessments with statistically benchmarked large question banks
Evaluate candidates on the Big 5 personality traits and polychronicity
Use Item Response Theory (IRT) based adaptive tests, statistically validated across 100+ job roles
Sales Situational Judgment Tests
Evaluate critical sales success qualities including selling ability, customer expectation management, decision-making and more.
Use mobile-ready, engaging and short animated game-like situations to measure multiple sales competencies.
Highly reliable and accurate scoring methodology that uses unique ‘most-likely’ and ‘least-likely’ responses to grade candidate skills.
Behavior & Motivation Inventory
The most validated Big-5 personality evaluation to determine the right behaviors for job success
Motivation inventory to help determine drive, predict retention and success
Validated for 100s of job roles, mobile ready, short quick assessments to help find the right talent.
“Aspiring Minds delivered an automated language assessment solution tailor-fitted to our requirements. Overall I am one happy customer.”
Vice President, Talent Acquisition
“With Aspiring Minds, the speed of hiring and proficiency of the new hires has allowed us to excel in performance ahead of our expectations.”
Country Manager Philippinesv TSA
“Aspiring Minds’ automated language evaluation tool can be customized and has helped us reduce our process AHT. They are great partners.”
Tracy Elaine Molina
Vice President for Talent Acquisition