Pre-employment tests for call center and BPO agents. Hire a best-in-class team faster and reduce attrition.

It's easy for recruiters and staffing firms to automate call center hiring and reduce agent attrition. Select and hire high performing call center agents and customer service representatives using fair and reliable job simulations, language assessments and situational judgement tests.

Select and hire high-performing teams faster

Scale recruiting. Be efficient. - Aspiring Minds (Icon)

Scale recruiting. Be efficient.

Automate agent recruiting and reach more candidates anywhere, anytime. Intelligently select candidates with the essential skills.

Reduce Agent Attrition - Aspiring Minds (Icon)

Reduce Agent Attrition

Reduce attrition more than 30% with comprehensive behavior tests that measure motivation, attitudes and more. Learn more.

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Spoken language skills

Comprehensively evaluate spoken English language skills using SVAR - powered by AI and advanced voice recognition software. Learn more.

Assess real-world problem-solving

Role-specific job simulations assess how candidates handle real-world job situations while measuring problem-solving skills, soft skills, process discipline, and more.  Learn more.

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See reactions to common situations

Evaluate how a candidate reacts to and approaches common and high-stress situations in realistic work scenarios. Learn more.

Written communication skills Testing - Aspiring Minds (Icon)

Written communication skills

Assess written communication skills including grammar, vocabulary and comprehension. Learn more.


Sitel relies on Aspiring Minds’ AI-powered predictive assessment technology and language assessments to select a world-class customer support team.

Job Simulations

Realistic job simulations test for the actual job - ensuring you hire only high performers and improve retention.

Efficient recruiting with single test measuring all competencies such as customer centricity, problem solving, adherence to processes, CRM skills, and typing.

Design your custom job simulation or choose from pre-built chat, call, transcription, digital advertising, content moderation, data entry or finance simulations.

Job Simulations Test for Hiring - Aspiring Minds (Product Screenshot)
Spoken English Proficiency Test (SVAR) for Hiring - Aspiring Minds (Product Screenshot)

The world's only AI-powered English speaking, writing, listening and comprehension evaluation.

Fully automated, truly anywhere, anytime - designed for helping you recruit for the right language skills.

Evaluate a candidate’s English proficiency on multiple parameters like pronunciation, fluency, active listening, vocabulary and grammar.

Highly reliable scores mimic human raters and are benchmarked to internationally accepted CEFR standard.

Situational Judgement Tests - Customer Service

Evaluate ‘customer centricity’ and ‘customer expectation management’ that are critical drivers of high CSAT scores

Engaging, mobile ready, animated game like situations to measure multiple competencies

Highly reliable and accurate scoring methodology that uses unique ‘most-likely’ and ‘least-likely’ responses to grade candidate skills

Situational Judgement Tests - Customer Service - Aspiring Minds (Product Screenshot)
Email Writing Test (WriteX) for Hiring - Aspiring Minds (Product Screenshot)

Email Writing Test (WriteX)

Evaluate a candidate’s business email writing skills using state of art Artificial Intelligence (AI) and Natural Language Processing (NLP) technology

Get detailed scores on email content structure and quality, grammar and syntax, and email etiquettes

Hire for Call Center, Contact Center, BPO, and ITeS Roles

Data Entry Operator

Chat Support Agents

Telesales Executives

Customer Support Representative

Supervisors, Team Leads & Managers

Voice Transcription

Content Moderators

Finance & Accounting

Behavior & Motivation Inventory

The most validated Big-5 personality evaluation to determine the right behaviors for job success

Motivation inventory to help determine drive, predict retention and success

Validated for 100s of job roles, mobile ready, short quick assessments to help find the right talent.

Behavior & Motivation Inventory - Aspiring Minds (Product Screenshot)
Sales Situational Judgment Tests for Hiring - Aspiring Minds (Product Screenshot)

Sales Situational Judgment Tests

Evaluate critical sales success qualities including selling ability, customer expectation management, decision-making and more.

Use mobile-ready, engaging and short animated game-like situations to measure multiple sales competencies.

Highly reliable and accurate scoring methodology that uses unique ‘most-likely’ and ‘least-likely’ responses to grade candidate skills.

Cognitive Tests and Personality Tests

Test logical ability, analytical skills, critical reasoning, attention-to-detail, and information gathering and synthesis

Highly reliable, secure assessments with statistically benchmarked large question banks

Evaluate candidates on the Big 5 personality traits and polychronicity

Use Item Response Theory (IRT) based adaptive tests, statistically validated across 100+ job roles

Cognitive Tests and Personality Tests for Hiring - Aspiring Minds (Product Screenshot)

“Aspiring Minds delivered an automated language assessment solution tailor-fitted to our requirements. Overall I am one happy customer.”

Jun Abo

Vice President, Talent Acquisition


“With Aspiring Minds, the speed of hiring and proficiency of the new hires has allowed us to excel in performance ahead of our expectations.”

Adam Hachey

Country Manager Philippines - TSA


“Aspiring Minds’ automated language evaluation tool can be customized and has helped us reduce our process AHT. They are great partners.”

Tracy Elaine Molina

Vice President for Talent Acquisition
Sitel Group

candidates evaluated annually
clients globally
Fortune-500 customers

Take the guesswork out of hiring

Get In Touch