Call Center Pre-Employment Testing Simulations
 
Efficiently recruit high performing agents
 

Realistic Job Simulations

Realistic job simulations that test for the actual job and ensures you hire only high performers
 

Shorten Assessment Time

Reduce hiring evaluation effort by at least 60%

 

Improve Retention

Job-like evaluation of the candidate helps improve retention and productivity

 

Optimze Hiring Process

Efficient recruiting with a quick tool for a holistic evaluation of language, cognitive, behavior and skill
Test and score real-world customer call center activities

Call and Chat Simulation

Assesses the candidate’s ability to resolve customer concerns over a call or chat.

The simulation test measures how candidates in voice and chat support roles handle customer queries, resolve complaints and follow processes. With multiple simultaneous chats, the test evaluates the candidate’s adherence to best practices, attitude, multi-tasking and documentation.

Data Entry Simuations

Evaluates data entry skills including accuracy, speed and decision-making.

Tests candidates ability to perform data entry efficiently without mistakes including typing, speed, accuracy and resolution. It also tests the ability to follow guidelines and take decisions.

Transcription Simulation Assessment

Tests the capability of agents to transcribe speech to written text.

The simulation is available in 12+ languages and simulates a close to real transcription role to help improve retention and productivity.

Call and Chat Simulation
 
Assesses the candidate’s ability to resolve customer concerns over a call or chat.
The simulation test measures how candidates in voice and chat support roles handle customer queries, resolve complaints and follow processes. With multiple simultaneous chats, the test evaluates the candidate’s adherence to best practices, attitude, multi-tasking and documentation.
Data Entry Simuations
 
Evaluates data entry skills including accuracy, speed and decision making.
Tests candidates ability to perform data entry efficiently without mistakes including typing, speed, accuracy and resolution. It also tests the ability to follow guidelines and take decisions.
Transcription Simulation Assessment
 
Tests the capability of agents to transcribe speech to written text.
The simulation is available in 12+ languages and simulates a close to real transcription role to help improve retention and productivity.
Measure content moderation skills with greater accuracy

Content Moderation Simulations

Evaluate moderation skills related to the digital text, graphics, and videos

Tests candidates capability to moderate online content such as offensive images, politics, racist writings, adult videos while adhering to the organizational moderation policies in an unbiased manner.

Digital Advertising Support Simulation

Simulations to evaluate customer support and monitoring of digital advertising

Measures candidates on their capability to support digital advertising customers or moderate digital advertising content including political advertising and more

Custom Simulations

Build custom simulations for your business

Aspiring Minds works closely with businesses to help realize the perfect job simulation for roles specific to their organization.

Content Moderation Simulations
 
Evaluate moderation skills related to the digital text, graphics, and videos
Tests candidates capability to moderate online content such as offensive images, politics, racist writings, adult videos while adhering to the organizational moderation policies in an unbiased manner.
Digital Advertising Support Simulation
 
Simulations to evaluate customer support and monitoring of digital advertising
Measures candidates on their capability to support digital advertising customers or moderate digital advertising content including political advertising and more
Custom Simulations
 
Build custom simulations for your business
Aspiring Minds works closely with businesses to help realize the perfect job simulation for roles specific to their organization.
Enterprise Ready Technology

100% Cloud Based

Highly scalable assessment platform, deployable anywhere, anytime, and available in over a dozen languages

Mobile Ready

A device-agnostic solution, available on mobile phones (browser and app), tablets and computers

Automated Proctoring

In-built AI-powered automated remote proctoring capabilities leveraging webcams, browser controls, keystroke analytics, facial recognition and more







 
Proven technologies and methodologies

Reliability

 

Adhering­ to the global standards of reliability, we measure and report the standard error and Cronbach alpha of our pre-employment cognitive ability tests.

Job Role Mapping (Mapped to O*NET)

 

Our recommendation engine, based on O*NET competencies, identifies relevant Aspiring Minds tests and the required proficiency level for thousands of job roles

Criterion Validity

 

The total predictive validity of simulations to job performance ranges 0.31-0.42

 
 
Get In Touch Now
Got a question? Share your details and we will connect you to an expert in the next 24 hours.