Real job simulations for hiring call center and BPO professionals

  • Call and chat simulations
  • Content moderation simulations
  • Digital advertising simulations
  • Custom job simulations

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Efficiently recruit high performing agents

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Realistic Job Simulations

Realistic job simulations that test for the actual job and ensures you hire only high performers

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Shorten Assessment Time

Reduce hiring evaluation effort by at least 60%

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Improve Retention

Job-like evaluation of the candidate helps improve retention and productivity

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Optimze Hiring Process

Efficient recruiting with a quick tool for a holistic evaluation of language, cognitive, behavior and skill

Test and score real-world customer call center activities

Call and Chat Simulation

Assesses the candidate’s ability to resolve customer concerns over a call or chat

The simulation test measures how candidates in voice and chat support roles handle customer queries, resolve complaints and follow processes. With multiple simultaneous chats, the test evaluates the candidate’s adherence to best practices, attitude, multi-tasking and documentation.

Data Entry Simulations

Evaluates data entry skills including accuracy, speed and decision making

Tests candidate's ability to perform data entry efficiently without mistakes including typing, speed, accuracy and resolution. It also tests the ability to follow guidelines and take decisions.

Transcription Simulation Assessment

Tests the capability of agents to transcribe speech to written text.

The simulation is available in 12+ languages and simulates a close to real transcription role to help improve retention and productivity

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Measure content moderation skills with greater accuracy

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Content Moderation Simulations

Evaluate moderation skills related to the digital text, graphics, and videos

Tests candidate's capability to moderate online content such as offensive images, politics, racist writings, adult videos while adhering to the organizational moderation policies in an unbiased manner.

Digital Advertising Support Simulation

Simulations to evaluate customer support and monitoring of digital advertising

Measures candidates on their capability to support digital advertising customers or moderate digital advertising content including political advertising and more

Custom Simulations

Build custom simulations for your business

Aspiring Minds works closely with businesses to help realize the perfect job simulation for roles specific to their organization.

Enterprise Ready Technology

100% Cloud Based
Highly scalable assessment platform, deployable anywhere, anytime, and available in over a dozen languages

Mobile Ready
A device-agnostic solution, available on mobile phones (browser and app), tablets and computers

Automated Proctoring
In-built AI-powered automated remote proctoring capabilities leveraging webcams, browser controls, keystroke analytics, facial recognition and more

Comprehensive Management Platform
Our iAssess recruiter platform lets you set up, schedule assessment tests, view assessment reports, manage candidates and data and provides real-time analytics

ATS Integrations
Integrated with the most popular talent acquisition and HRM applications such as Taleo, SAP SuccessFactors, Workday, iCIMS, Greenhouse, etc.

Custom Assessment Authoring
Create custom tests, questions and assessments to accommodate business specific hiring needs

Proven technologies and methodologies

Reliability

Adhering­ to the global standards of reliability, we measure and report the standard error and Cronbach alpha of our pre-employment cognitive ability tests.

Job Role Mapping (Mapped to O*NET)

Our recommendation engine, based on O*NET competencies, identifies relevant Aspiring Minds tests and the required proficiency level for thousands of job roles

Criterion Validity

The total predictive validity of simulations to job performance ranges 0.31-0.42

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“Aspiring Minds delivered an automated language assessment solution tailor-fitted to our requirements. Overall I am one happy customer.”

Jun Abo

Vice President, Talent Acquisition
Transcom

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“With Aspiring Minds, the speed of hiring and proficiency of the new hires has allowed us to excel in performance ahead of our expectations.”

Adam Hachey

Country Manager Philippines TSA

ratna

“Aspiring Minds’ automated language evaluation tool can be customized and has helped us reduce our process AHT. They are great partners.”

Tracy Elaine Molina

Vice President for Talent Acquisition
Sitel Group

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candidates evaluated annually
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clients globally
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Fortune-500 customers

Take the guesswork out of hiring