Real job simulations for hiring call center and BPO professionals
Efficiently recruit high performing agents
Realistic Job Simulations
Realistic job simulations that test for the actual job and ensures you hire only high performers
Shorten Assessment Time
Reduce hiring evaluation effort by at least 60%
Job-like evaluation of the candidate helps improve retention and productivity
Optimze Hiring Process
Efficient recruiting with a quick tool for a holistic evaluation of language, cognitive, behavior and skill
Test and score real-world customer call center activities
Call and Chat Simulation
Assesses the candidate’s ability to resolve customer concerns over a call or chat
The simulation test measures how candidates in voice and chat support roles handle customer queries, resolve complaints and follow processes. With multiple simultaneous chats, the test evaluates the candidate’s adherence to best practices, attitude, multi-tasking and documentation.
Data Entry Simulations
Evaluates data entry skills including accuracy, speed and decision making
Tests candidate's ability to perform data entry efficiently without mistakes including typing, speed, accuracy and resolution. It also tests the ability to follow guidelines and take decisions.
Transcription Simulation Assessment
Tests the capability of agents to transcribe speech to written text.
The simulation is available in 12+ languages and simulates a close to real transcription role to help improve retention and productivity
Measure content moderation skills with greater accuracy
Content Moderation Simulations
Evaluate moderation skills related to the digital text, graphics, and videos
Tests candidate's capability to moderate online content such as offensive images, politics, racist writings, adult videos while adhering to the organizational moderation policies in an unbiased manner.
Digital Advertising Support Simulation
Simulations to evaluate customer support and monitoring of digital advertising
Measures candidates on their capability to support digital advertising customers or moderate digital advertising content including political advertising and more
Build custom simulations for your business
Aspiring Minds works closely with businesses to help realize the perfect job simulation for roles specific to their organization.
Enterprise Ready Technology
100% Cloud Based
Highly scalable assessment platform, deployable anywhere, anytime, and available in over a dozen languages
A device-agnostic solution, available on mobile phones (browser and app), tablets and computers
In-built AI-powered automated remote proctoring capabilities leveraging webcams, browser controls, keystroke analytics, facial recognition and more
Comprehensive Management Platform
Our iAssess recruiter platform lets you set up, schedule assessment tests, view assessment reports, manage candidates and data and provides real-time analytics
Integrated with the most popular talent acquisition and HRM applications such as Taleo, SAP SuccessFactors, Workday, iCIMS, Greenhouse, etc.
Custom Assessment Authoring
Create custom tests, questions and assessments to accommodate business specific hiring needs
Proven technologies and methodologies
Adhering to the global standards of reliability, we measure and report the standard error and Cronbach alpha of our pre-employment cognitive ability tests.
Job Role Mapping (Mapped to O*NET)
Our recommendation engine, based on O*NET competencies, identifies relevant Aspiring Minds tests and the required proficiency level for thousands of job roles
The total predictive validity of simulations to job performance ranges 0.31-0.42
“Aspiring Minds delivered an automated language assessment solution tailor-fitted to our requirements. Overall I am one happy customer.”
Vice President, Talent Acquisition
“With Aspiring Minds, the speed of hiring and proficiency of the new hires has allowed us to excel in performance ahead of our expectations.”
Country Manager Philippines TSA
“Aspiring Minds’ automated language evaluation tool can be customized and has helped us reduce our process AHT. They are great partners.”
Tracy Elaine Molina
Vice President for Talent Acquisition