Eliminate Guesswork and Subjectivity in Hiring for Customer Service Roles
Evaluate how candidates respond to real-life customer service situations

Combine CS SJT and Big Five Personality tests for holistic assessment of sales professionals

Use modern bite-sized games, in interactive animated formats to measure multiple sales competencies

Increases sales performance by over 30% and significantly reduce early attrition
Comprehensive evaluation of competencies incluing customer centricity, problem solving, self-management and customer expectation Management.

Increase high performers in customer service teams by 35-66%

Accurately and Comprehensively Measure Customer Service Competencies

Customer Centricity

Measure proficiency in resolving customer queries, keenness to service customers, and building rapport with the customers

Customer Expectation Management:

Measure solution orientation of a candidate and the ability to balance the interest of company and customers

Problem Solving

Measure the candidate’s ability to take ownership of the situation, identify best solutions, and satisfy agitated customers

Self-Management

Test candidate’s ability in prioritizing tasks, organizing work, and adopt new approaches when necessary

Customer Centricity
Measure proficiency in resolving customer queries, keenness to service customers, and building rapport with the customers
Customer Expectation Management
Measure solution orientation of a candidate and the ability to balance the interest of company and customers
Problem Solving
Measure the candidate’s ability to take ownership of the situation, identify best solutions, and satisfy agitated customers
Self-Management
Test candidate’s ability in prioritizing tasks, organizing work, and adopt new approaches when necessary
Big Five Personality Test

Extraversion

Measures sociability, assertiveness, energy and talkativeness

Conscientiousness

Measures tendency towards being organized, planning and dependability

Emotional Stability

Measures psychological steadiness and calmness

Openness to Experience

Measures intellectual curiosity, creativity, and broad-mindedness

Agreeableness

Measures social conformity, compliance, friendliness and altruism

Extraversion
Measures sociability, assertiveness, energy and talkativeness
Conscientiousness
Measures tendency towards being organized, planning and dependability
Emotional Stability
Measures psychological steadiness and calmness
Openness to Experience
Measures intellectual curiosity, creativity, and broad-mindedness
Agreeableness
Measures social conformity, compliance, friendliness and altruism
Unique Assessment Experience, Reliable Result
Card image cap

Gamified Assessment

Animated video of real-world situations with interactive characters

Card image cap

Detailed Reports

A complete analysis of candidate performance across key competencies and sales stages

Card image cap

Unique Scoring Methodology

Published and patented scoring methodology that is highly predictive of on-job performance

Gamified Assessment

Animated video of real-world situations with interactive characters

Detailed Reports

A complete analysis of candidate performance across key competencies and sales stages

Unique Scoring Methodology

Published and patented scoring methodology that is highly predictive of on-job performance

Truly anywhere, anytime online delivery with scheduling, reporting and proctoring

100% Cloud Based

Highly scalable assessment platform, deployable anywhere, anytime, and available in over a dozen languages

Mobile Ready

A device-agnostic solution, available on mobile phones (browser and app), tablets and computers

Automated Proctoring

In-built AI-powered automated remote proctoring capabilities leveraging webcams, browser controls, keystroke analytics, facial recognition and more








Proven Success, 100+ Job Roles, 5 M+ Candidates

Reliability

Our situational tests show high test-retest reliability and the Personality trait scales have high internal consistency.

Job Role Mapping (Mapped to O*NET)

Our recommendation engine, based on O*NET competencies, identifies relevant Aspiring Minds tests and the required proficiency level for thousands of job roles

Criterion Validity

Our situational judgment and personality tests are consistent predictors of job performance across multiple industries with a validity ranging 0.25-0.45.

Get In Touch Now
Got a question? Share your details and we will connect you to an expert in the next 24 hours.