AI POWERED TALENT ASSESSMENTS & INTERVIEWING SOLUTIONS

Customer Service Pre-Employment Assessments. Identify high performers with gamified situational judgement tests.

Customer service requires great communication skills. Measure the essential skills including problem-solving, customer centricity, and expectation management with realistic & engaging work scenarios. See how candidates approach and respond to real-world situations.

Eliminate Guesswork and Subjectivity in Hiring for Customer Service Roles using customer service aptitude test

Real Life Sales Situation - Aspiring Minds (Icon)

Evaluate how candidates respond to real-life customer service situations

Comprehensive Evaluation - Aspiring Minds (Icon)

Combine CS SJT and Big Five Personality tests for holistic assessment of sales professionals

Interactive Animated Formats - Aspiring Minds (Icon)

Use modern bite-sized games, in interactive animated formats to measure multiple sales competencies

Increase Sales Team Performance - Aspiring Minds (Icon)

Increases sales performance by over 30% and significantly reduces early attrition

Sales Situational Judgment Test - Aspiring Minds (Icon)

Comprehensive evaluation of competencies including customer centricity, problem solving, self-management and customer expectation management.

Increase high performers in customer service teams by 35-66%

Accurately and comprehensively measure Customer Service Competencies with Customer Service Assessment Test

Customer Service Assessment Test - Aspiring Minds (Product Screenshot))

Customer Centricity

Measure proficiency in resolving customer queries, keenness to service customers, and building rapport with the customers

Customer Expectation Management

Measure solution orientation of a candidate and the ability to balance the interest of company and customers

Problem Solving
Measure the candidate’s ability to take ownership of the situation, identify best solutions, and satisfy agitated customers

Self-Management

Test candidate’s ability in prioritizing tasks, organizing work, and adopt new approaches when necessary

Extraversion

Measures sociability, assertiveness, energy and talkativeness

Conscientiousness

Measures tendency towards being organized, planning and dependability

Emotional Stability

Measures psychological steadiness and calmness

Openness to Experience

Measures intellectual curiosity, creativity, and broad-mindedness

Agreeableness

Measures social conformity, compliance, friendliness and altruism

Cognitive & Personality Test - Aspiring Minds (Product Screenshot)

Unique Assessment Experience, Reliable Result

Gamified Assessment - Aspiring Minds (Display Picture)

Gamified Assessment

Animated video of real-world situations with interactive characters

Detailed Report - Aspiring Minds (Display Picture)

Detailed Reports

A complete analysis of candidate performance across key competencies and sales stages

Unique Scoring Methodology - Aspiring Minds (Display Picture)

Unique Scoring Methodology

Published and patented scoring methodology that is highly predictive of on-job performance

Find the right pre-employment customer service ability test and interview solution you need to hire your dream customer service team.

Truly anywhere, anytime online delivery with scheduling, reporting and proctoring

100% Cloud Based
Highly scalable assessment platform, deployable anywhere, anytime, and available in over a dozen languages

Mobile Ready
A device-agnostic solution, available on mobile phones (browser and app), tablets and computers

Automated Proctoring
In-built AI-powered automated remote proctoring capabilities leveraging webcams, browser controls, keystroke analytics, facial recognition and more

Comprehensive Management Platform
Our iAssess recruiter platform lets you set up, schedule assessment tests, view assessment reports, manage candidates and data and provides real-time analytics

ATS Integrations
Integrated with the most popular talent acquisition and HRM applications such as Taleo, SAP SuccessFactors, Workday, iCIMS, Greenhouse, etc.

Custom Assessment Authoring
Create custom tests, questions and assessments to accommodate business specific hiring needs

Proven Success, 100+ Job Roles, 5 M+ Candidates

Reliability

Our situational tests show high test-retest reliability and the Personality trait scales have high internal consistency!

Job Role Mapping (Mapped to O*NET)

Our recommendation engine, based on O*NET competencies, identifies relevant Aspiring Minds tests and the required proficiency level for thousands of job roles

Criterion Validity

Our situational judgment and personality tests are consistent predictors of job performance across multiple industries with a validity ranging 0.25-0.45.

test1

“Aspiring Minds delivered an automated language assessment solution tailor-fitted to our requirements. Overall I am one happy customer.”

Jun Abo

Vice President, Talent Acquisition
Transcom

testi2

“With Aspiring Minds, the speed of hiring and proficiency of the new hires has allowed us to excel in performance ahead of our expectations.”

Adam Hachey

Country Manager Philippines TSA

ratna

“Aspiring Minds’ automated language evaluation tool can be customized and has helped us reduce our process AHT. They are great partners.”

Tracy Elaine Molina

Vice President for Talent Acquisition
Sitel Group

+
candidates evaluated annually
+
clients globally
+
Fortune-500 customers

Take the guesswork out of hiring

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